When Shift Left was originally created, its primary focus was to enable ServiceNow users to run Right Click Tools actions inside their ServiceNow console. With this latest release, we are excited to tell you that we’ve expanded the number of actions ServiceNow users can run, while also adding new information that wasn’t available previously. All these improvements will hopefully increase your first call resolutions.
Now Available in Shift Left
In this new release, we added some Remote Software Center features that you can find in Available Device Actions. If you are familiar with Right Click Tools, then you’ll know all about Remote Software Center. Below I’m going to tell you about four new features now available to you in Shift Left, starting with actions you can take with software updates.
Do you have trouble getting your end-users to start software updates on their computers? Do you wish that your Service Desk had an easy way to start updates for those users?
With the new release of Shift Left, software updates can now be started from the Available Device Actions menu in the Software Updates section. Just click on the update that needs to be installed, select the Install button, and the install will start immediately on the device that was chosen.
Remember that the computer will adhere to any reboot rules after installation, so be careful before starting an update on a computer. It may reboot at some point, after installation, if a reboot is required.
Applications and Packages
Have you ever wished that your Service Desk could help end users install software that has been deployed to their computers? Now they can because our Deployed Applications tab adds this ability.
Service Desk technicians can click on the Deployed Applications tab, and it will show all applications and packages that have been deployed to the device that was selected in ServiceNow. Just select the application in the window and click Install or Uninstall, depending on the current install state for that computer.
Again, remember that the computer will adhere to any reboot rules after installation, so be careful before starting an update on a computer. It may reboot at some point, after installation, if a reboot is required.
Compliance – Configuration Baselines
One of the best ways to make sure that your computers are configured the way you (and Group Policy) expect, is to create compliance baselines. With the new version of Shift Left you can run and verify those baselines right from the Available Device Actions window in the Compliance section. Just select an item from the list, or select all of them, and click evaluate. The chosen computer will immediately initiate the compliance check, and after a refresh will let you know the results of the scan.
Another addition in the new version of Shift Left, is the ability to see which Task Sequences have been deployed to a computer. Clicking on the Task Sequences tab on the left will display the sequences in the windowpane to the right.
Video of What’s Now Available in Shift Left
We are excited that these updates are now available in Shift Left because they provide you and your Service Desk team with even more ways to run important actions against devices in your environment. In this short video, I show you all the new features I just described.
For more information, or to download the Right Click Tools 4.8 Community Edition release, check out our website.
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