Shift Left for ServiceNow
Access More Data Points
Troubleshoot smarter when your team knows everything there is to know about the system in question.
Smarter, faster call triage
Resolve calls faster when your team knows everything they need about a system. Know the device make and model, what apps are installed and deployed, OS version, when the last reboot was kicked off, and make smarter help desk decisions based on accurate information.
See if current deployed application is installed or not installed.
logged in users
View console user and current logged in user on a machine.
Verify system is on and connected to the network.
inventory data from configmgr
See current operating system, last known reboot, machine manufacturer and model, OS release ID and Service Pack, and computer name.