Shift Left for ServiceNow
Pick and choose who has permissions for specific actions based on their roles, and get clear, detailed reporting on every ticket.
Shortening the help desk cycle has a major positive impact on the organization. Do it with the knowledge that comes from seeing all user and device actions taken during incidents. Get a complete history on tickets that need to be escalated to other teams. Keep close track of any and all access to sensitive data.
Basic permissions aren’t enough for an effective help desk. But total access is just asking for trouble. Every Shift Left action has its own permission, so you can keep them within the scope of your environment. Do it all while using the native ServiceNow permissions.