Customer snapshot
This end user support and operations team manages a large and growing global endpoint environment.
- Industry: Real estate
- Environment: Co-managed Microsoft Configuration Manager and Intune
- Endpoints: 6,000
- Devices: Primarily Windows, with a small percentage of Macs
- Recast solutions: Right Click Tools and Right Click Tools Insights
The challenges
For any IT team managing thousands of endpoints, getting the right information can become more complicated as devices span multiple management platforms. That’s exactly what happened for this IT team. They needed to operate effectively in Configuration Manager as well as Intune, and reporting in this co-managed environment had become painful.
More devices were moving to the cloud
As the company added cloud-only enrollments, those devices were no longer visible in its Configuration Manager environment.
Reporting meant looking in more than one place
The engineering lead pulled much of his reporting from Configuration Manager, then had to reference Intune for additional information.
There was no fixed finish line for the cloud transition
The organization knew it was headed toward cloud-only management, but the team was still operating in a hybrid environment without a set timeline for completing the move away from Configuration Manager.
The solution
This team now uses Right Click Tools Insights for reporting and analytics alongside Right Click Tools Enterprise for day-to-day endpoint management.
Right Click Tools unlocks more than 200 management actions directly from the Configuration Manager and Intune consoles across collection, client actions, security, and more.
Insights provides the device intelligence missing from Configuration Manager and Intune, delivering detailed hardware, software, and warranty insights from a single pane of glass. It also provides warranty capture for Intune-managed devices.
The results
For this IT team, the appeal of Right Click Tools Insights is easy to understand. Reporting is already an important part of their process, and bringing Configuration Manager and Intune reporting closer together fits naturally with both the team’s current needs and their plans for increased cloud reliance.
Consolidated reporting
Insights provides a more unified view of information across Configuration Manager and Intune, rather than treating them as separate reporting environments.
Built for today and tomorrow
Insights delivers visibility across the hybrid environment today and will continue to provide device intelligence from multiple data sources after the company standardizes on Intune.
The organization still has a way to go on its cloud journey, and that’s exactly why reporting across both environments matters. They’re well positioned to manage their endpoints smoothly today and for years to come.
