Customer snapshot
This public sector IT team within a tribal government organization manages application deployments across 900 endpoints. They use Microsoft Intune for native application deployment.
Challenge
Application and PC deployment took too long and required the team to wait on processes outside its direct control. The result was a slow path from a new device to a usable, fully deployed endpoint.
Slow end-to-end provisioning
Deploying a laptop or desktop from start to finish typically took one to two weeks, limiting how quickly the team could prepare equipment for use.
Unpredictable application delivery
Native Intune application deployments could spend almost a full day waiting for the back-end synchronization process, creating an inconsistent deployment experience.
Manual patching overhead
The team needed a more centralized way to open and automatically patch applications.
Need for control and customization
The previous approach did not provide the role-based access and pre- and post-install customization the team wanted.
The solution
Recast Application Workspace stood out because it addressed deployment speed while bringing application access and patching into one place. It provided practical control and a faster path from request to working application.
Results
The team has achieved notable improvements in deployment speed and day-to-day application management.
Shorter device deployment
Laptop and desktop deployment fell from about one to two weeks to less than a day and sometimes happens in a few hours.
Faster application delivery
Deployments that could wait almost all day for Intune synchronization now complete in seconds or minutes, depending on application size.
Simplified operations
Centralized application access and automated patching reduced the effort involved in managing deployments and updates.
Greater administrative control
Custom actions, scripting, branding, and role-based access made the deployment process easier to tailor to the organization’s needs.
