Customer snapshot
JCCC’s IT team supports a diverse endpoint environment while modernizing device management with Intune and Recast.
- Industry: Education
- Devices: 5,000
- Environment: Windows, macOS, ChromeOS. The Windows environment consists of approximately 3,500–4,000 devices.
- Recast solutions: Right Click Tools, Recast Management Server, and Recast agents deployed throughout its environment
The challenge
For many IT organizations, moving device management workflows into the cloud can introduce operational changes that affect administrator efficiency. According to Christopher Leeson, Senior Cloud System/Application Administrator for JCCC, one of the primary challenges for the college was maintaining the same functionality its team relied on in a traditional ConfigMgr-based environment while working increasingly within Intune.
The team wanted access to important device information and administrative actions without adding unnecessary complexity or extra navigation steps. As the organization continued introducing more cloud-based management capabilities, preserving familiar workflows became increasingly important to operational consistency.
The solution
Recast enabled the JCCC team to extend familiar Right Click Tools workflows into Intune, helping administrators maintain productivity as management processes evolve.
Christoper says Recast gives the team access to functionality for tasks that would otherwise be more difficult to perform directly through Intune workflows. Examples include access to BitLocker recovery keys and local administrator password (LAPS) information stored in Intune.
Using Recast agents and management infrastructure, the team can execute actions across devices while controlling permissions through Recast rather than assigning broader Intune administrative access.
The results
For Johnson County Community College, Recast provides a practical bridge between traditional endpoint administration and modern cloud management. By extending familiar workflows into Intune, simplifying delegation to technical staff, and providing responsive support, Recast helps the JCCC IT team continue modernizing its environment without sacrificing the operational capabilities it relies on every day.
Long-term adoption and operational value
JCCC’s relationship with Recast has spanned many years, making it difficult for the team to compare current operations with a pre-Recast environment. “We’ve been a customer for Recast for so long that I honestly don’t remember the time beforehand,” Christopher says.
Responsive and knowledgeable support
Beyond functionality, JCCC values Recast’s support organization. “The Recast staff has always been super friendly,” Christopher says. “They’re very knowledgeable, and they’ve always been able to help me out whenever I’ve had a problem.”
