Challenges before using Right Click Tools
Henderson Companies is an engineering and building solutions firm with 14 offices across the United States and a workforce where approximately 25% of employees are fully remote. They operate in a co-managed state, with workloads in both Configuration Manager and Intune. With the challenges of a hybrid environment and a remote workforce, Henderson’s IT team needed a reliable solution to deploy software, validate installs, and troubleshoot issues in real time.
- A small IT team was stretched thin supporting a nationwide, remote workforce – With 14 offices and a growing percentage of fully remote users, Henderson needed an easier way to support endpoints, especially those that weren’t consistently on the corporate network.
- Even simple software requests caused friction – IT could add someone to a collection but still had to wait hours before the software showed up or could be confirmed.
- Limited real-time visibility during a co-managed transition to Intune – Operating across Configuration Manager and Intune made it difficult to quickly confirm device state, deployment success, and troubleshooting details – especially for remote systems.
Benefits of implementing Right Click Tools
- Resolve endpoint issues in minutes, not hours – Right Click Tools empowers the IT team to force policies, deploy software, and instantly verify results – cutting the time to solve common issues by 75% compared to waiting on standard cycles.
- Find and fix issues from a single pane of glass – With Remote Software Center in Right Click Tools, the IT team can see exactly what users see – confirming availability, install status, and errors without delays, or needing to connect with the end user in real time.
- Scale IT impact across a distributed workforce – A seven person IT team confidently supports 14 offices and remote employees by using simple, on-demand actions and the ability to act on multiple devices at once – without requiring deep ConfigMgr expertise for every task.
- Deployment validation and visibility – Henderson can now easily confirm that all deployments successfully completed, resulting in a compliance rate of over 92% for Windows, Office, and over 25 other applications.
Supporting the journey to Intune
Henderson Companies’ goal is to move toward Intune-only management, but ConfigMgr still plays a role for imaging and certain workloads that Intune cannot yet fully replace.
Right Click Tools helps:
- Support co-managed environments
- Provide consistent workflows throughout the transition to Intune
- Extend visibility and actions to Intune-managed devices
Summary
By empowering a small IT team to act faster, verify results instantly, and support a distributed workforce with fewer manual steps, Right Click Tools has become an essential part of how Henderson Companies delivers reliable endpoint management today – while preparing for where they’re headed tomorrow.
