Customer snapshot
Slinger School District is located north of Milwaukee, Wisconsin. It operates in the K–12 education sector and manages a mixed-device environment.
- Environment: Co-managed environment with most workflows in Configuration Manager as they complete early-stage exploration of Intune
- Devices: 4,000 across Windows desktops and Chromebooks
- Team: A small IT department relative to comparable school districts
The challenge
As the district’s technology environment evolved, the IT team found itself relying on multiple products to perform similar administrative tasks. According to Director of Technology Patrick Armstrong, one of the biggest challenges was helping support staff understand which tool should be used for specific tasks.
The need to switch between multiple applications increased complexity and created inefficiencies when supporting end users. With limited IT staff, the district needed a simpler approach that could reduce operational overhead while improving consistency for technicians.
The solution
The team implemented Right Click Tools within the district’s existing endpoint management environment and has continued to use the solution through its ongoing modernization efforts. As the district evaluates increased use of Intune while maintaining significant Configuration Manager workloads, Recast remains part of the operational toolkit that helps administrators manage endpoints efficiently. Right Click Tools is especially important because of the district’s limited staffing resources and need for streamlined processes.
The results
Consolidated management experience
Support staff can perform routine tasks through a single tool rather than navigating multiple management platforms.
Simplified support workflows
The consolidation of tools helps technicians understand where to go to complete specific tasks, reducing operational complexity.
Faster access to endpoint information
The team can retrieve remote system information quickly. “My favorite feature or capability is to pull remote data from the system very fast and very efficiently,” says Patrick Armstrong, Director of Technology.
Trusted partnership
Beyond product functionality, the district values the accessibility of Recast’s team. Patrick says he values the relationship with Recast, noting that his Customer Success Manager regularly helps identify opportunities that fit both the district’s environment and budget. “I know exactly who I need to talk to, and they’re going to find a solution for me.”
