The first thing you notice about Kyle is the way he orients himself toward other people’s problems as if they’re magnetic north and he’s built to navigate. Long before Recast, he wore a different badge: Agent Defender 46842. At Geek Squad, he learned to turn tech panic into relief, one human at a time. That impulse to remove friction, reduce stress, and send folks off a little lighter still defines him.
From Geek Squad to Recast
Kyle is Recast’s Senior Manager of Growth Customer Success, based just outside Minneapolis. His path here wasn’t linear, but rather relentlessly people first. A “summer cashier job” at Best Buy became an 11-year run through Geek Squad retail, corporate, systems analysis, and business operations. He discovered he loved solving messy problems, especially when the solution made someone’s day. When former colleagues joined Recast and raved about a scrappy, for-us-by-us toolmaker for sysadmins, Kyle listened and then jumped. Within a year, he was leading the team he’d helped build.
What Drives Kyle
What drives him? A perfectionist’s eye tempered by empathy. Kyle is open about how he’s had to teach himself to zoom out. Done is sometimes better than perfect when a customer just needs relief. He’s obsessed with removing needless effort for others and clearing boulders so people can do their best work. That shows up in the way he coaches, plans, and advocates internally for customers. As one former colleague, Tony Kline (Geek Squad) put it: “Kyle is who you want supporting you… His dedication to culture, his focus on the human impacts of the work we do, and his seemingly supernatural ability to generate positivity and camaraderie were second to none.”
Building Customer Success at Recast
At Recast, Kyle’s impact is both structural and personal. He helped write the early Customer Success manifesto—values like adaptability, empathy, teamwork, and pride in craft—that still steer the team. He partners closely with product and engineering to translate real-world admin pain into practical improvements. He also leads with service. He doesn’t think people work for him; he believes he works for them. That mindset, plus a deep respect for sysadmins’ often-invisible labor, fuels his north star: make the daily work lighter, help admins show up brilliantly for their orgs, and elevate the whole community.
Life Beyond the Dashboards
Beyond the dashboards, Kyle brings levity and humanity. He’s a connoisseur of Minnesota’s rising pizza scene, a reliable curator of YouTube clips, and a fiercely competitive Rocket League player (car soccer, yes; top few percent, also yes). He lights up when he talks about laughter that makes you cry, and about his mom, famous for sending baked goods that turn coworkers into instant fans. His team sees the whole person and the leader:
Voices from the Team
“I’ve worked full-time for almost 25 years and you are by far the best leader I’ve ever worked under.”
— Anthony Botros, Recast
Belonging at Recast
Ask Kyle why he stays and you’ll hear about Recast’s scrappy humility, its community roots, and a CEO who pulls up a chair to listen. You’ll also hear a bigger ambition: world domination for SysAdmins, not for glory, but for dignity. The better we equip the people who keep everything running, the better the world runs.
Kyle’s story is a reminder of what belonging looks like at Recast. Space to build. Freedom to try (and to learn out loud). Leaders who see you as a partner. A community that celebrates the quiet, compounding impact of making hard things easy. It’s culture in practice measured in fewer hurdles, lighter shoulders, and more people leaving conversations feeling better than when they arrived.
