Support
How Can We Help Today?
From single-device hiccups to global rollouts, our Support Engineers are here to keep your endpoints—and your day—running smoothly.
Additional resources
Right Click Tools Documentation
Step-by-step guides, remediation tips, and best-practice workflows for ConfigMgr & Intune.
Application Workspace Documentation
Everything you need to package, automate, and deliver apps at scale.
Resource Center
Weekly tips, release notes, and deep-dive articles to sharpen your skills.
Recast Academy
Self-paced courses and certification for Enterprise customers.
Support that scales with you.
All licenses include unlimited Basic Support from our world-class engineers. Need a faster lane? Premium Support adds a named engineer, accelerated SLAs, and proactive health checks—ideal for complex or mission-critical environments.
Support Level
Basic
Premium
Response Time: Urgent
First Response: 1 Business Day
First Response: 4 Business Hours
Response Time: Normal
First Response: 2 Business Day
First Response: 1 Business Day
Response Time: Low
First Response: 3 Business Day
First Response: 2 Business Days
Availability
8am-5pm CT & CEST
8am-5pm CT & CEST
Support Hours
Unlimited
Unlimited
Dedicated CSM
x
Support Call Scheduling
Based on Availability
Urgent Severity:Within 2 Business Days
Normal Severity: Within 4 Business Days
Low Severity: Based on Availability
Normal Severity: Within 4 Business Days
Low Severity: Based on Availability
Environment Audit
x
1x / year
Configuration Audit
x
1x / year
Upgrade Assistance
x
2x / year
User Group Membership
Based on Availability
Priority recruitment
Pricing
Included with Enterprise license
Contact us for pricing