Support

How Can We Help Today?

From single-device hiccups to global rollouts, our Support Engineers are here to keep your endpoints—and your day—running smoothly.

Support that scales with you.

Support screenshot

All licenses include unlimited Basic Support from our world-class engineers. Need a faster lane? Premium Support adds a named engineer, accelerated SLAs, and proactive health checks—ideal for complex or mission-critical environments.

Support Level
Basic
Premium
Response Time: Urgent
First Response: 1 Business Day
First Response: 4 Business Hours
Response Time: Normal
First Response: 2 Business Day
First Response: 1 Business Day
Response Time: Low
First Response: 3 Business Day
First Response: 2 Business Days
Availability
8am-5pm CT & CEST
8am-5pm CT & CEST
Support Hours
Unlimited
Unlimited
Dedicated CSM
x
Support Call Scheduling
Based on Availability
Urgent Severity:Within 2 Business Days

Normal Severity: Within 4 Business Days

Low Severity: Based on Availability
Environment Audit
x
1x / year
Configuration Audit
x
1x / year
Upgrade Assistance
x
2x / year
User Group Membership
Based on Availability
Priority recruitment
Pricing
Included with Enterprise license
Contact us for pricing