Endpoint Insights

Customer Stories

Hear what some of our customers have to say about Endpoint Insights.

Major efficiency gains realized for Fortune 100 bank

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  • INDUSTRY: FINANCIAL SERVICES
  • COUNTRY: UNITED STATES
  • ENDPOINTS SUPPORTED: 350,000
  • REVENUE: $85 BILLION (2019)

Solution

With over 350,000 endpoints to support, this major national bank wanted to make every service call count. Each trip to and from a workstation could run between $65-$100. They knew they were wasting trips when replacing monitors by not knowing which cable the workstation needed. Being able to instantly and remotely retrieve that simple piece of data immediately cut down the number of trips. Just on calls to replace monitors, the client estimates they saved $1 million within the first year of implementing Endpoint Insights.

“I’m happy to say Endpoint Insights is going to be very heavily relied upon as we move towards a return to the workplace. We are going to use the data to assist us in recovering tens of thousands of monitors being brought back into the office from user’s homes.”

Notable information provider saves countless hours on hardware budget planning

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  • INDUSTRY: MAJOR INFORMATION PROVIDER TO PUBLIC INTEREST GROUPS
  • COUNTRY: UNITED STATES
  • ENDPOINTS SUPPORTED: 2,350
  • REVENUE: $290 Million

Solution

Before Endpoint Insights, collecting warranty data from SCCM for multiple computer vendors was a challenge. On a weekly basis, they didn’t know what vendor was making changes to how their information was available, so it became a very manual and time-consuming process. With a 3-4-year replacement cycle, they need to know how much to budget for computers. Endpoint Insights worked right out of the gate. Now, everyone from the Finance Team to the Help Desk knows what machines are in the environment and when each one needs to be replaced. Endpoint Insights provided so much information not only on warranty data, but has also helped with troubleshooting monitor resolution issues and mapped drive issues. They estimate it has saved them thousands of hours every year, equivalent to at least one full-time salaried employee. 

Young engineer businesswoman with tablet in network server room.

“We know what assets need to be replaced and can plan accordingly when it comes to budget time, so there are no surprises. It is a great tool to add to the toolbox.”

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