Shift Left for ServiceNow
Increase First Call Resolution
Give your help desk team the power to solve most calls almost instantly. Give them Shift Left for ServiceNow tools and magnify their troubleshooting capabilities.
Get users back to work quicker
With Shift Left tools, your help desk can do even more within ServiceNow, letting them take action directly from the incident form. This means quicker resolution and less forwarding calls to Sys Admins – and everyone can go back to getting their jobs done.
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reset password
Quickly get users back up and running.
AD bitlocker key
Retrieve AD BitLocker key with creation and change date.
unlock account
Quickly get users back up and running.
shutdown/restart
Initiate shut down and/or restart with user communication.
group policy update
Initiate both machine and User Group Policy Updates.
Bring new team members up to speed faster
Help desk workers sometimes get into settings beyond their expertise and can cause big problems. With Shift Left for ServiceNow you can limit and control privileged access for your help desk team, without sacrificing their end-user support capabilities. This also means less AD and ConfigMgr training, allowing you to onboard new help desk employees much faster.
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reset password
Quickly get users back up and running.
LAPS password
Retrieve LAPS password and expiration.
logged in users
View console user and current logged in user on a machine.
unlock account
Quickly get users back up and running.
inventory data from configmgr
See current operating system, last known reboot, machine manufacturer and model, OS release ID and Service Pack, and computer name.
“Password resets are the highest volume of tickets we receive. With Shift Left we can reset passwords directly from within ServiceNow. Any time we can save some clicks for our help desk it’s definitely worth it.”
Get a Quote.
Uncover critical intel, reveal vulnerabilities and quickly remediate issues! Contact us today to get a customized quote for your organization.