Shift Left for ServiceNow

Increase First Call Resolution

Give your help desk team the power to solve most calls almost instantly. Give them Shift Left for ServiceNow tools and magnify their troubleshooting capabilities.

Get Users Back to Work Quicker

With Shift Left tools, your help desk can do even more within ServiceNow, letting them take action directly from the incident form. This means quicker resolution and less forwarding calls to Sys Admins – and everyone can go back to getting their jobs done. 

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reset password

Quickly get users back up and running.

AD bitlocker key

Retrieve AD BitLocker key with creation and change date.

unlock account

Quickly get users back up and running.

shutdown/restart

Initiate shut down and/or restart with user communication.

group policy update

Initiate both machine and User Group Policy Updates.

Bring Employees Up to Speed Faster

Help desk workers sometimes get into settings beyond their expertise and can cause big problems. With Shift Left for ServiceNow you can limit and control privileged access for your help desk team, without sacrificing their end-user support capabilities. This also means less AD and ConfigMgr training, allowing you to onboard new help desk employees much faster. 

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reset password

Quickly get users back up and running.

LAPS password

Retrieve LAPS password and expiration.

logged in users

View console user and current logged in user on a machine.

unlock account

Quickly get users back up and running.

inventory data from configmgr

See current operating system, last known reboot, machine manufacturer and model, OS release ID and Service Pack, and computer name.

Get a Quote.

Uncover critical intel, reveal vulnerabilities and quickly remediate issues! Contact us today to get a customized quote for your organization.