Right Click Tools Management Server 4.1 - Technical Guide to upgrading from 4.0

Recast Right Click Tools 4.1 released and as part of it the Recast Management Server also has a new installer.  The upgrade is very straight forward, and we have a few minute video to show for it.

Here are a few extra details that might be helpful in a few situations.  First, let's start with what you have for 4.0. You'll have the Recast Management Server 4.0.X installed, and the prerequisite of .Net Core 2.2.6 Windows Server Hosting. The single installer installs three components.

Current Setup of 4.0 before we start the upgrade
Current Setup of 4.0 before we start the upgrade.

For 4.1, the prerequisite has been updated to 3.1.0. If nothing else on this server requires .NET Core 2.2.6, you can remove them before you start your upgrade and install the 3.1.0 version. If you leave it on there, that's fine too, 2.2.6 and 3.1.0 can both run on the same server.

In this first upgrade walk-through, we'll leave the 2.2.6 .NET Core Windows Server Hosting installed and upgrade to 4.1. We've downloaded 4.1 from the Recast Portal, now we're going to walk-through. Launching the Installer, it will prompt for the updated prerequisite, unless it's already installed.

Missing Properties

Now click the link "here" and it launches the browser and starts the download of the .Net Core 3.1.0 Windows Server Hosting

Start the download of the .Net Core 3.1.0 Windows Server Hosting

Once downloaded, launch the installer.

Once downloaded, launch the installer
Installer Progress
Note, the Installer says "Preview" when installing, but it's their actual stable release.
Installation Successful

After the Install, it prompts for a restart. On other tests, when uninstalling the 2.2.6 version first, it did not prompt for a reboot, but we still recommend it if it doesn't. Once Installed, you'll see the new installers in the programs control applet.

After the Install, it prompts for a restart

Now that the prerequisite is installed, we can go ahead and install Recast Management Server 4.1

Install Recast Management Server 4.1
Recast Management Server Setup

Files in Use may happen during the installer on occasion. When we removed 2.2.6 and rebooted before installing 3.1.0, we didn't see the "File in Use" dialog box. However, if you do see it, just click ignore each time, and it will still install properly.

Installing Recast Management Server
Recast Management Server Setup Complete

Once Installed, go ahead and confirm. Check the Portal, confirm it's all working.

Check the Portal, confirm it's all working

And you can also check version in Programs and in the ConfigMgr Console in the Recast Software Node.

Check version in Programs and in the ConfigMgr Console in the Recast Software Node
Recast Management Server is upgraded

Now you've got your Recast Management Server upgraded, go enjoy your new features, which we discuss in other posts.

BONUS Material... Cleaning up .Net Core 2.2.6 Windows Server Hosting post Recast Media Server 4.1 Upgrade.  If  you don't like having anything additional installed on your servers that are not needed and try to uninstall 2.2.6, you'll run into an issue, and here is a way to resolve it. Lets walk through the process.

There are 3 separate uninstalls to clear out the 2.2.6, once competed, it should look like this
There are 3 separate uninstalls to clear out the 2.2.6, once competed, it should look like this:

Only .NET Core 3.1.0 should remain.
Only .NET Core 3.1.0 should remain.
If you launch the Recast Management Server at this point, you'll get an error 500.19.
If you launch the Recast Management Server at this point, you'll get an error 500.19.  To resolve this ...
Run a Repair on .Net Core 3.1.0 Windows Server Hosting
Run a Repair on .Net Core 3.1.0 Windows Server Hosting
After you repair, reboot, and it will be working again.
After you repair, reboot, and it will be working again.

Need help upgrading from a previous version? Submit a ticket or schedule time on our calendar from our Customer Support page.

Related Blog Posts:

What's New in Right Click Tools: 4.1 Tech Overview

What's New in Right Click Tools: 4.1 Tech Overview - Hardware Audit Dashboard

What's New in Right Click Tools: 4.1 Tech Overview - Remote Software Center