When you know the warranty status for each of your computers, you can start budgeting for new ones and replacing older HP products based on your company’s computer lifecycle policy. Most large computer manufacturers, including HP Inc., provide support through sites where you can perform an HP warranty check for any computer device by inputting its serial number. Did you know, however, that HP recycles its serial numbers every 10 years? This can make it very challenging when you are trying to determine the actual HP warranty status of both old and new computers through an HP serial number check.
HP Warranty Status Look-up Sites
There are at least two different places where you can perform an HP warranty check. If you are only performing the HP serial number lookup on one computer, go here. Otherwise, this HP warranty status look-up site allows a user to check up to 20 computers at a time. They both use the same source to determine the HP warranty status, and this brings us back to the issue you may face when you do an HP warranty check.
Complications from Recycled Serial Numbers
In most cases, when the serial number is not duplicated, you simply enter the computer’s serial number and get your answer through the HP warranty look up. Oftentimes, however, you won’t know a computer’s serial number is recycled until you are trying to find out its warranty status. What happens, then, if you have a computer with a recycled serial number? I’m going to use this recycled serial number, CND8080DZL, to demonstrate the problem.
After entering the serial number in both HP warranty status look-up sites, I am prompted (see above) with an error message that says to enter the product number before I can see the HP warranty check status details for each search request.
How can you get the product number? It’s not available in any automated fashion. According to HP’s website, you require direct access to the computer (i.e., you must physically examine the computer) in order to determine the product number.
In a small company with only a few computers, this is generally not a hard thing to do. In a large environment with thousands of computers, especially if Configuration Manager (SCCM / ConfigMgr) is used, it isn’t practical to visit each computer to manually collect the product number information.
I happen to know the product number for each of the computers I’m using in this example.
Above are the results. You can see that each computer has the same serial number, but different product numbers and, as a result, a different HP warranty status. You might find it hard to believe, but it is not uncommon for companies to have computers that are 10-years of age or older, so the odds are fairly high that they have computers with duplicate serial numbers.
Endpoint Insights Makes Warranty Status Collection Easy
How can you accurately determine the HP warranty status for a computer without having to visit each one for the product number? Recast Software’s Endpoint Insights to the rescue!
Endpoint Insights, through a series of processes, collects the HP warranty status (and nearly all other OEMs) for all your computers and returns the results to Configuration Manager. Using Endpoint Insight’s automated process drastically cuts the cost (i.e., the time) of trying to find the serial numbers for HP devices, check the warranty statuses, and troubleshoot the issues if you can’t do it initially.
Here’s what I mean. Below are screenshots of the details Endpoint Insights returned regarding the two computers I used in my earlier example with duplicate HP product serial numbers.
Notice that the warranty start dates are 10-years apart?
Recast’s Endpoint Insights removes the time needed to investigate and determine the product numbers for computers with duplicate serial numbers. Additionally, Endpoint Insights is capable of retrieving warranty information from multiple computer manufacturers. Endpoint Insight’s powerful engine delivers comprehensive reports for both Power BI and SSRS file formats to Configuration Manager in less than one hour. These reports help identify computers that need to be replaced and aid with budget planning for a business.